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Georgia Department of Labor (GDOL)

New Overtime Pay Threshold May Force Employers to Increase Wages

By Georgia Department of Labor (GDOL), HR, Minimum Wage

The Department of Labor (DOL) has proposed increasing the salary threshold for exempt employees to $1,057 per week from the current threshold of $684 per week, which was implemented in 2020. The proposed increase would mean that more employees will fall under the salary threshold and qualify as nonexempt, therefore becoming eligible for overtime pay. What is an Exempt Employee? Exempt employees are typically paid a salary instead of an hourly wage. Exempt workers aren’t…

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Can a ‘Virtual Agent’ Improve the Georgia DOL’s Service?

By Georgia Department of Labor (GDOL)

Last month, the Georgia Department of Labor (GDOL) announced that it would be deploying new technologies designed to improve customer service. Specifically, the agency cited strategic improvements to its cloud-based virtual agent, an artificial intelligence (AI) solution and enhancements to the GDOL’s phone system and website chatbot, George A.I. While the GDOL states that these AI-based technologies will improve the customer experience, we remain skeptical. After all, a virtual agent is less skilled than a…

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